Senior Account Manager

At a glance

Summary by MCA Job Board

Role type

Sales

Level

Manager

Work setup

Remote

About the role

Description

The Senior Account Manager position is responsible for making a valuable contribution to the
Company's sales and marketing objectives.
Key responsibilities include new business development, customer contacts, quoting/developing proposals,
customer relationship management, contributing to marketing/lead generation and assisting with project
management.

Key Responsibilities

Sales Goal Performance

• Achieves goals and objectives set for customer retention, close rates and new business volume
• Achieves goals and objectives set for gross margins and the profitability of new business

Customer Contacts

• Achieves goals and objectives set for number, type and frequency of customer contacts
• Maintains an accurate record of customer contacts in CRM system, including valuable notes to assist our sales process
• Generates accurate expense reports and lists of new and/or potential contacts in their territory

Quoting / Proposals

• Delivers accurate monthly and quarterly projections for anticipated new business volume
• Responds promptly to all quote opportunities and requests from customers and prospects
• Consistently follows up on quotes and gathers valuable information on upcoming work and Company's competitive position

Customer Relationship Management

• Effectively addresses customer questions and concerns, documents the conversations and takes appropriate action to overcome objections
• Provides support for projects and uses analysis to discover the cause and effect of specific problems
• Uses technical expertise to assist customers on meeting their needs for current and potential jobs

Marketing / Lead Generation

• Contributes to Company promotional and marketing activities to generate leads for our sales process
• Assists with customer presentations and participates with customer calls or on-site customer visits

Requirements

Educational and experience requirements include

• Bachelor's degree business, marketing or in a relevant field or an equivalent amount of training
• Relevant experience in a sales or customer service role, preferably in a related industry
• Strong business development skills
• Proven ability to profitably and accurately develop quotes/proposals for new opportunities
• Above average written and oral communication skills to interact with customers, prospects and our internal team
• Proven project and customer relationship management skills
• Proven marketing skills and a demonstrated ability to generate sales leads