Chief Operating Officer

About the role

About Fundfi

Fundfi is a fintech family of solutions built to get small businesses the capital they need. Through Fundfi Merchant Funding, Fundfi Financial Solutions, and Fundfi Canada, we provide revenue-based financing and loan products to small businesses across the U.S. and Canada.

The Role

As COO, you’ll own the day-to-day operations of Fundfi. You’ll partner closely with the co-founder CFO to translate strategy into execution, build the systems and teams that let us scale, and make sure every deal runs cleanly and profitably.

What You’ll Do

• Lead operations across underwriting, funding, servicing, and collections for all business lines

• Build and refine scalable processes, SLAs, and KPIs that improve speed-to-fund without compromising credit quality

• Strengthen our broker channel experience: onboarding, submission workflows, communication, and partner retention

• Partner with the CFO on portfolio performance, reporting, and the operational requirements of our credit facilities and capital partners

• Oversee compliance and risk operations across U.S. and Canadian jurisdictions, including state-level commercial financing disclosure requirements

• Drive technology and automation initiatives (CRM, LOS, servicing platforms, data and reporting)

• Recruit, develop, and lead a high-performing operations team and a culture of accountability

• Support expansion into new products and markets with sound operational planning

What You Bring

10+ years of operations leadership, including 5+ in alternative lending, revenue-based financing, specialty finance, or fintech

Deep familiarity with small business credit: underwriting workflows, funding operations, servicing, and collections

Experience in broker- or ISO-driven origination models

• A track record of scaling operations through meaningful growth

• Comfort with data: you build dashboards, read portfolio performance, and make decisions from the numbers

• Working knowledge of commercial lending compliance; Canadian market experience is a plus

• Experience supporting institutional capital relationships (warehouse lines, credit facilities, investor reporting) preferred

• A builder’s mindset, steady judgment, and the ability to lead with both rigor and warmth

Why Fundfi

• A seat at the leadership table of a company in a real growth phase

• The chance to shape operations across three business lines and two countries

• A founder-led team that moves fast and values ownership

Fundfi is an equal opportunity employer. We welcome applicants of all backgrounds and are committed to building an inclusive team.

Pay

$100,000 - $140,000 per year

Benefits

• Dental insurance

• Health insurance

• Paid time off

• Vision insurance

• Work Location: In person

Pay: $90k–$150k

Location: New York, NY