Operations Director
- Employer: Score Capital
- Location: Hoboken, NJ
- Function: Leadership
- Type: Contract
- Work arrangement: Hybrid
- Pay: Base $72k–$150k + bonus
- Posted: 2026-10-27
About the role
About the role
You’ll own both the day-to-day operating flow of the brokerage and the systems that help us scale. That means keeping files moving today while also improving how we handle submissions, approvals, renewals, partnerships, reporting, technology, and team workflows as we grow.
What you will do
- Oversee files from submission through funding and make sure nothing stalls
- Build and improve SOPs, workflows, reporting, and accountability across the team
- Identify bottlenecks in sales, processing, approvals, and funding and fix them
- Help build out our renewals and customer-retention operation
- Evaluate and implement new CRM, LOS, automation, dialer, and other operational technology
- Manage cross-functional projects from idea through rollout
- Strengthen relationships with funders, partners, ISOs, and other industry contacts
- Use data to improve conversion, speed, productivity, and funded volume
- Train and support team members as processes change
- Work directly with the founder on scaling the brokerage
What we are looking for
- Several years of real MCA / alternative commercial finance experience
- Strong understanding of how a brokerage operates from lead/app through funding
- Someone who has seen good systems at other shops and can bring those insights here
- Highly organized, but also commercially minded
- Comfortable owning both details and larger projects
- Experience implementing processes, technology, or automation
- Strong industry relationships and understanding of funders/lender programs is a plus
- Someone proactive enough to see a problem and build the solution without waiting to be told
About Score Capital
Score Capital is a five-year-old alternative commercial finance brokerage currently funding about $2M+ per month. We’ve built a lean, high-output model with outsourced openers feeding clean files into a growing domestic sales team, and we’re now focused on scaling the company into a much larger operation.