Loan Servicing Specialist - REO/Collections

At a glance

Summary by MCAJobBoard

Role type

Collections

Work setup

Hybrid

About the role

The employer is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of the employer in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of the employer unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with the employer’s Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system.

Job Description

At the employer, the Loan Servicing Specialist performs a variety of operational tasks within Loan Servicing which may include special servicing, loan workout, investor relations, and loan operations.

Primary Responsibilities

• Receives and reviews incoming work, contacting appropriate resources as needed
• Reviews loan documentation for accuracy
• Completes validation of loan documentation, reports, and/or systems
• Documents missing, incorrect, or incomplete documents and/or data
• Performs data entry and/or enters loans into the appropriate systems
• Resolves customer or associate inquiries as necessary and communicates when applicable
• Prepares, edits, distributes, and/or corrects specialized and/or complex documents/reports
• Researches and resolves more complex loan related issues which may include missing payments, disputed accounts history requests and general loan related questions
• Works under limited supervision following established guidelines and procedures
• Ensures compliance with risk management programs, rules and regulations, and cybersecurity practices; identifies opportunities for and supports process improvements; applies disciplined change management practices

This position requires the tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act.

Requirements

• High School Diploma or GED
• Two (2) years of banking or related work experience
• Applicants will be expected to pass any assessment associated with the position

Preferences

• Knowledgeable of loan operations activities

Skills and Competencies

• A bility to interpret and ensure compliance with applicable rules, regulations, and industry guidance
• Data entry and typing skills
• Proficient in Microsoft Excel and Word
• Strong time management
• Strong written and verbal communication skills

Ability to work with a team and communicate with internal and external vendors
Ability to learn and apply basic accounting principles, maintain accurate financial records, and follow established financial procedures with attention to detail.
Aptitude for high volume data entry, error analysis and correction, and attention to detail.
Competent understanding of collections, foreclosure, and real estate owned (REO) concepts and industry practices
This position is intended to be onsite, now or in the near future. Associates will have regular work hours, including full days in the office four or more days a week. The manager will set the work schedule for this position, including in-office expectations.
This position may be filled at a higher level depending on the candidate’s qualifications and relevant experience.

Position Type: Full time: Compensation Details

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.
The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.

Job Range Target: Minimum: $36,000.00 USD Median

$43,479.00 USD

Incentive Pay Plans

This job is not incentive eligible.

Benefits Information

The employer offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. Listed below is a synopsis of the benefits offered by the employer for informational purposes, which is not intended to be a complete summary of plan terms and conditions.

• Paid Vacation/Sick Time
• 401K with Company Match
• Medical, Dental and Vision Benefits
• Disability Benefits
• Health Savings Account
• Flexible Spending Account
• Life Insurance
• Parental Leave
• Employee Assistance Program
• Associate Volunteer Program

Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about the employer’s benefits, please click or copy the link below to your browser.

Location Details: Hattiesburg Mortgage Ops: Location: Hattiesburg, Mississippi

Equal Opportunity Employer/including Disabled/Veterans