Loan Servicing Single Point of Contact Specialist

At a glance

Summary by MCAJobBoard

Role type

Collections

Work setup

Hybrid

About the role

The employer is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of the employer in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of the employer unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with the employer’s Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system.

Job Description

At the employer, the Loan Servicing Single Point of Contact Specialist works with customers that are going through the foreclosure process as the sole point of contact for the borrower until their financial hardship is resolved.

Primary Responsibilities

• Acts as a direct point of contact for delinquent or imminent default borrowers and assists them through the loss mitigation servicing process
• Assesses, resolves, and executes appropriate workout solutions
• Works with customers to resolve mortgage account delinquency status while minimizing company interest losses
• Implements repayment plans as necessary and collects delinquent payments
• Ensures that files and paperwork are properly and accurately completed
• Ensures compliance with risk management programs, rules and regulations, and cybersecurity practices; identifies opportunities for and supports process improvements; applies disciplined change management practices
• May contact outside parties to collect or clarify documentation
• May provide guidance to less experienced associates

This position requires the tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act.
This position is incentive eligible.

Requirements

• High School Diploma or GED
• Two (2) years of related experience
• Applicants will be expected to pass any assessment associated with the position

Skills and Competencies

• A bility to interpret and ensure compliance with applicable rules, regulations, and industry guidance
• Ability to work in a fast-paced environment
• Detailed oriented
• Proficient in Microsoft Excel and Word
• Strong customer service skills
• Strong organization skills

Schedule

• Full-time, 40 hours per week
• Training schedule: Monday through Friday, 7:30 AM to 4:30 PM for the first 6 months
• After training, shifts will be scheduled Monday through Friday between 8:00 AM and 6:00 PM
• One late shift per week from 11:00 AM to 8:00 PM (Remote)
• Rotating Saturday shift from 8:00 AM to 12:00 PM (Remote)
• Shift assignments will be based on business needs and may vary accordingly.

This position is intended to be onsite, now or in the near future. Associates will have regular work hours, including full days in the office four or more days a week. The manager will set the work schedule for this position, including in-office expectations.
This position may be filled at a higher level depending on the candidate’s qualifications and relevant experience

Position Type: Full time: Compensation Details

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.
The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.

Job Range Target: Minimum: $39,150.00 USD Median

$47,286.00 USD

Incentive Pay Plans

This role is eligible to participate in a formulaic incentive plan. Employees have the potential to earn incentives based on performance against defined metrics and goals.

Benefits Information

The employer offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. Listed below is a synopsis of the benefits offered by the employer for informational purposes, which is not intended to be a complete summary of plan terms and conditions.

• Paid Vacation/Sick Time
• 401K with Company Match
• Medical, Dental and Vision Benefits
• Disability Benefits
• Health Savings Account
• Flexible Spending Account
• Life Insurance
• Parental Leave
• Employee Assistance Program
• Associate Volunteer Program

Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about the employer’s benefits, please click or copy the link below to your browser.

Location Details: Hattiesburg Mortgage Ops: Location: Hattiesburg, Mississippi

Equal Opportunity Employer/including Disabled/Veterans