Sr Director, Collections and Recoveries

At a glance

Summary by MCA Job Board

Role type

Leadership

Level

Director

Experience asked

12+ years

Work setup

Remote

About the role

The Company

The employer has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, the employer empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.
We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. The employer is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.
We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a the employer or Venmo account balance, the employer and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our the employer, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.
Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary

This job acts as a general manager, and team focused on collecting past due and charge off debts across the employer products and geographies. You will monitor performance, identify and drive operational improvements, and partner with Strategy & Analysis, Product, and Engineering to advance strategic initiatives. Additionally, you will collaborate with a wide range of stakeholders including business leaders, Legal, Compliance, Risk, Audit, external regulators, etc.

Job Description

Essential Responsibilities

• Lead a large and geographically diverse team, including the employer FTE and/or first and third-party suppliers
• Own supporting process performance impacting your scope of responsibility (e.g., digital outreach, digital fulfillment, etc.)
• Develop and monitor performance metrics, balancing losses, customer experience, operations expense, associate satisfaction, and risk.
• Identify and drive operational initiatives aimed at reducing losses, improving customer experience, driving efficiency, and reducing risk
• Partner with Collections Strategy to initiate and advance strategic initiatives; contribute meaningfully to strategic planning
• Develop and coach senior people leaders (Director and Senior Manager level)
• Stay abreast of industry trends, and be the face of the employer at industry forums
• Collaborate with a wide range of stakeholders across the business

Minimum Qualifications

• 12+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Additional Responsibilities & Preferred Qualifications

• Collections experience across a wide range of asset classes -- e.g., Credit Card, BNPL, Business Lending
• Experience leading successful interactions with regulators in the US, UK, and EMEA
• Success leading and implementing call center transformation initiatives

Subsidiary

The employer

Travel Percent

15

The base pay for this role will depend on where you work and the relevant experience and expertise you bring. The expected range of pay for this role by location is:

Primary Location | Pay Range

New York - (Virtual); ($169,000.00 - $250,800.00 Annually)

Additional Location(s) | Pay Range

Texas - (Virtual): ($160,500.00 - $238,700.00 Annually)

Pennsylvania - (Virtual): ($160,500.00 - $238,700.00 Annually)
Northern California - (Virtual): ($169,000.00 - $250,800.00 Annually)

Arizona - (Virtual): ($152,500.00 - $226,600.00 Annually)

Additional compensation for this role may include an annual performance bonus, equity, or other incentive compensation, as applicable.
The employer does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. When making an application directly, we will never ask you to share passwords, one-time passcodes (OTP), or verification codes. Any such request is a red flag and likely part of a scam. All communication regarding your application will come from official the employer email domains. If you suspect fraudulent activity, please report it immediately.
For the majority of employees, the employer's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the the employer office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits

At the employer, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset-you. That’s why we offer comprehensive, choice-based programs, to support all aspects of personal wellbeing—physical, emotional, and financial—delivering meaningful value where it matters most. We strive to create a flexible, balanced work culture with a holistic approach to benefits, including generous paid time off, healthcare coverage for you and your family, and resources to create financial security and support your mental health.

Who We Are

Commitment to Diversity and Inclusion

The employer provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, the employer will provide reasonable accommodations for qualified individuals with disabilities.

Belonging at the employer

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at the employer means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at the employer.
Any general requests for consideration of your skills, please Join our Talent Community.
We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.