Customer Support Specialist
- Location: New York
- Function: Collections
- Type: Full-time
- Posted: 2026-06-16
At a glance
Summary by MCA Job Board
- Role type
- Collections
About the role
About the Role
Support our merchants post-funding, ensuring fast issue resolution and great NPS.
Key Responsibilities
- Answer tickets, calls, and chats; resolve within SLAs.
- Coordinate with underwriting/ops; update knowledge base.
- Proactively identify churn risks and escalate.
What You’ll Bring
- 1–2 years support or success; empathy + efficiency.
- Strong written skills; comfort with CRMs and ticketing.
Comp & Perks
- $45K–$65K, in-house, healthcare, PTO, growth paths.
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